All orders are accepted for refund/exhange. Items must be returned within 14 days of receiving your product. Items must be in new, unused and saleable condition. You must have prior authorization from BOB Foundation Ltd. before returning your item, by simply emailing firstname.lastname@example.org, for the return mailing address, and to confirm whether an exchange or refund is required. No order confirmation form is needed, as we are a paperless company.
There is no restocking fee. Return shipping to be paid by customer. Incorrectly shipped items must be claimed within 7 days of receiving your product in order to ensure proper credit.
Items returned without authorization will be disposed of without credit being issued or freight being reimbursed.
LOSSES & DAMAGES
Damaged or faulty items must be claimed within 7 days of receiving your product in order to ensure proper credit. Report your claim for lost items within 14 days from the order date in order to ensure proper credit. Please email us via Contact Us section to report.